UPS Premium Shipping - $10 for orders $125+ and $18 for orders under $125

Frequently Asked Questions

For any questions not answered below, shoot us an email at retail@lukeslobster.com 

GETTING STARTED 

How do I shop for seafood online?
To place an order please visit our 
Shop page, then click on “Shop Now” to learn more information about a product, and then select “Add to Cart” to begin checkout process. UPS delivery method will be automatically selected.

PAYMENTS AND SHIPPING

Is there a minimum order amount?
There is no minimum order amount. 

What days can I get my items delivered?
We deliver every day except Sunday and Monday.


Can I pre-order for a scheduled delivery date?
Unfortunately you cannot specify what date you want your package delivered, but we recommend ordering based on our delivery schedule listed below.

How long do orders take to arrive? 
All items are shipped the day after the order is placed, as long as it is placed by 11:59 pm EST, and delivered the day after that. See the chart below to determine your shipping day. Please note that all fresh lobster meat orders are shipped out only on Wednesday, Thursday, and Friday for next day delivery - and any additional products ordered with fresh lobster will also ship on that schedule. 

Order

Ships

Delivers

Mon

Tues

Wed

Tues

Wed

Thurs

Wed

Thurs

Fri

Thurs

Fri 

Sat

Fri

Mon

Tues

Sat

Mon

Tues

Sun

Mon

Tues

 

How do I track my order?
When you complete checkout, you will input your email address which will be used to send you automated tracking notifications. 

What kind of shipping do you use?
We ship our seafood using UPS Next Day Air Saver, which delivers your package the day after it is shipped (2 days after you order, unless you're ordering on Friday or Saturday). Your package will arrive by end of day, but unfortunately we are not able to give a window of time in which is will arrive, so please plan accordingly. 

Will I receive a confirmation of my order?
Yes, you will receive confirmation once your order has been submitted, as well as a confirmation with tracking information once your order ships out.

Do I have to be home for delivery?
You do not need to be home to receive your order, however if you order seafood we highly recommend you are. UPS will not require a signature to deliver, and will leave your package on your doorstep or front desk at the time of delivery. Seafood products should be removed from the outer shipping box, and refrigerated or frozen immediately upon receipt to be safe for consumption. Luke's Lobster is not responsible for packages sent to recipients who are not available to accept their package on the delivery date.

What if I submit the wrong shipping address?
If you submit the wrong shipping address, please email retail@lukeslobster.com immediately. Your shipment will be delayed until the following day, with the option to pick up at UPS to receive your shipment on its originally intended date. 

What is your return and refund policy? 
If you have any issues or feedback on the products you received, please email retail@lukeslobster.com. Due to the perishable nature of our products, we cannot accept returned product but can ship replacement product or issue a refund if there are any issues with your product.

PRODUCTS

After I receive my delivery how quickly do I need to consume my seafood?
When you receive your seafood delivery, remove from outer shipping box and place frozen seafood products in freezer and fresh seafood products in the fridge. Our lobster and mac and cheese products may be kept frozen for up to 18 months from the pack date that is indicated on the label, and our soups may be kept frozen for up to 12 months from the indicated pack date. Keep frozen products frozen until you are ready to use, and thaw under refrigeration when you are ready to use. 

       Lobster Tails: consume within 2 days once thawed.
       Lobster Meat:  for best quality, consume within 6 days once thawed. However, lobster meat is safe to eat within 10 days refrigerated.
       Lobster Mac & Cheese: consume within 2 days once thawed.
       Soup: consume within 2 weeks once thawed. 

       Fresh Lobster Meat: For best quality, consume within 6 days from Pack Date. However, lobster meat is safe to eat within 10 days refrigerated of Pack Date.

       Fresh Halibut: refer to Best By date on package. 

How do I thaw frozen items?
Frozen items should be thawed in a refrigerator overnight, and should take approximately 16-24 hours depending on your fridge. *Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of food borne illness*

What should I make with my lobster tails and meat?
There are endless possibilities! Visit 
our recipe page for some ideas from us, and be sure to tag us in your posts (@LukesLobster) and use #LukesAtHome.

How should I store my live lobster before I cook it?
Refrigerate live lobsters upon receipt. You can either put your package directly into your fridge if space allows, or remove lobsters from package and transfer to a lidded pot that is placed in your fridge.

How soon should I cook my live lobster after receiving it?
When you receive your live lobster, you should refrigerate them immediately, and ideally cook the same day, but within 24 hours max.

How do I heat up my Lobster Mac and Cheese?
In the oven: Fully thaw lobster mac in the fridge. Preheat oven to 375F. Pour the thawed lobster mac into small oven-safe dish and sprinkle breadcrumbs over top. Bake uncovered for 15 minutes, until top is golden brown and lobster mac is heated to 165F. 

On the stovetop: Fully thaw lobster mac under refrigeration. In a small saucepan, simmer water over medium heat. Place thawed lobster mac pouch in simmering water, and heat for approximately 5 minutes, or until lobster mac reaches 165F. Pour heated lobster mac into bowl, and sprinkle breadcrumbs over top. Enjoy!

Is fresh or frozen lobster meat better?

Both are excellent quality! When lobster season is at its peak (May-July for Canadian waters and September to November in Maine) we produce fresh lobster meat and freeze some of this meat to ensure a consistent supply year-round. Our lobster preservation is done using liquid nitrogen technology - the most advanced method, which when combined with our slow thaw process, is guaranteed to preserve the highest quality, texture and taste. Both our fresh and frozen lobster meat are the highest quality, but if you don't plan on eating your lobster meat soon after it arrives, we recommend purchasing our frozen lobster meat that has been frozen with advanced technology at our facility in Maine -instead of freezing fresh meat yourself at home. 

Where are your scallops from?
 These incredibly sweet and tender fresh scallops are harvested in cold Gulf of Maine waters by our community fishermen. These raw scallops are 10/20s, which refers to the count - typically 10-20 scallops per lb. These are the highest quality, freshest scallops around - fishing boats land these "day boat" scallops daily due to strict sustainability measures in the Gulf of Maine where boats are restricted to a small daily quota. These scallops are pure, "dry" scallops, which means that they are not soaked in chemicals or water like the vast majority of scallops on the market. 

What’s a dry scallop and why is that important?

Dry scallops are typically caught on “day boats” caught and landed the same day with strict catch limits.  “Trip boats” are out sometimes as long as two weeks, and while they are out, their scallops are stored on ice, which as it melts begins to soak the scallops.  These scallops are also typically soaked in phosphates to firm them up.  All of which is to say, wet scallops have a diluted flavor profile.  Dry scallops are just scallops, caught and landed the same day, providing the best flavor and quality.  

HOSPITAL DONATIONS

How does your online hospital donation program work?

When the bulk of our shacks temporarily closed, we decided to continue our program of donating lobster rolls and lobster treats to hospitals from our guests and ourselves by bringing it online. You can now choose to donate in $25 increments to support this program of feeding our front lines!