Same Day and Next Day Shipping Options - $10 for orders $125+ and $18 for orders under $125

Shipping

Luke's Shipping Policy

We are invested in getting your sustainable seafood order to you as quickly as we can so you can enjoy the freshness immediately! For this reason, we only use UPS premium methods to ensure your order arrives 1 day after shipping. All UPS shipping methods are offered to you at a low cost flat rate with no extra charge for Saturday delivery. More details as follows:

  • Shipping Service: UPS methods that arrive 1 day after the order is shipped out
  • Orders < $125: $18 Flat Rate Shipping Fee
  • Orders > $125: $10 Flat Rate Shipping Fee
  • Live Lobster Orders: FREE SHIPPING. Note, live lobsters must ship separately from other items, and an additional $10 in flat rate shipping will be applied for your additional packages.
  • Order Cut-Off Time: Orders placed by 10:59am ET will ship out the same day, and orders placed between 11am-11:59pm ET will ship out the following day. 
  • Shipping Days: Monday-Friday. Note, orders placed by 10:59am ET ship out the same business day, and orders placed between 11am -11:59pm ET ship out the next business day
  • Delivery Days: Tuesday-Saturday. Note, there is no extra charge to you for Saturday Delivery; however, this service is not always possible if UPS does not offer it to your destination. We will inform you if we find this to be the case

Weekly Shipping + Delivery Schedule

All orders placed between by 10:59am ET are shipped out the same business day for arrival the following day, and orders placed between 11am-11:59pm ET are shipped out the next business day for arrival the following day. Please note that we ship out orders Monday - Friday only. See the chart below to determine your shipping day. 

If You Order By 10:59am ET:

Order

Ships

Delivers

Mon

Mon

Tues

Tues

Tues

Wed

Wed

Wed

Thurs

Thurs

Thurs 

Fri

Fri

Fri

Sat

Sat

Mon

Tues

Sun

Mon

Tues

 

If You Order Between 11am-11:59pm ET:

Order

Ships

Delivers

Mon

Tues

Wed

Tues

Wed

Thurs

Wed

Thurs

Fri

Thurs

Fri 

Sat

Fri

Mon

Tues

Sat

Mon

Tues

Sun

Mon

Tues

 

Shipping FAQs

What days do you ship?
We ship all business days from Monday-Friday. Please note orders that ship on Friday will be delivered via Saturday delivery at no extra charge to you.

What days do you deliver?
We deliver to you via UPS from Tuesday-Saturday. Please note, orders placed between 12am-10:59am ET will ship out the same business day, and orders placed between 11am-11:59pm ET will be shipped the next business day. For example, orders placed on Saturday by 11:59pm ET will be shipped out on Monday, and orders placed on Monday by 10:59am ET will be shipped out the same day, or the next day if placed by between 11am-11:59pm ET will be shipped out on Tuesday.

Is there an order cut-off time?
Orders placed between 12am-10:59am ET will ship out the same business day, and orders placed between 11am-11:59pm ET will ship out the next business day. 

Can I pre-order for a scheduled delivery date?

Unfortunately you cannot specify what date you want your package delivered, but we recommend ordering based on our delivery schedule listed below. This is something we are working on and hope to have soon!

How do I track my order?
When you complete checkout, you will input your email address which will be used to send you automated tracking notifications. 
 

What kind of shipping do you use?
We ship our sustainable seafood using UPS services that deliver your package the day after it ships out. Your package will arrive by end of day, but unfortunately we are not able to give a window of time in which is will arrive, so please plan accordingly. 

Will I receive a confirmation of my order?
Yes, you will receive confirmation once your order has been submitted, as well as a confirmation with tracking information once your order ships out.

What if I need to change my delivery day after I have ordered?

Please email retail@lukeslobster.com immediately. If you get in touch with us before your delivery has left our fulfillment center, we will do our best to help you reschedule your delivery. Once your package has left our site, we can’t make any changes. If you contact UPS directly to alter your shipping schedule, the quality of your order may be compromised. Luke's Lobster is not responsible for packages with delivery modifications made directly through UPS.

Do I have to be home for delivery?
You do not need to be home to receive your order, however if you order seafood we highly recommend you are. UPS will not require a signature to deliver, and will leave your package on your doorstep or front desk at the time of delivery. Seafood products should be removed from the outer shipping box, and refrigerated or frozen immediately upon receipt to be safe for consumption. Luke's Lobster is not responsible for packages sent to recipients who are not available to accept their package on the delivery date.

What if I submit the wrong shipping address?
If you submit the wrong shipping address, please email retail@lukeslobster.com immediately. Your shipment will be delayed until the following day, with the option to pick up at UPS to receive your shipment on its originally intended date.