UPS Premium Shipping - $10 for orders $125+ and $18 for orders under $125

Shipping

Luke's Shipping Policy

We are invested in getting your sustainable seafood order to you as quickly as we can so you can enjoy the freshness immediately! For this reason, we only use UPS premium methods to ensure your order arrives within 1-2 business days upon shipping. All UPS shipping methods are offered to you at a low cost flat rate with no extra charge for Saturday delivery. More details as follows:

  • Shipping Service: UPS methods that deliver 1-2 business days after the day your order ships
  • Orders < $125: $18 Flat Rate Shipping Fee
  • Orders > $125: $10 Flat Rate Shipping Fee
  • Shipping Days: Monday-Friday. Note, orders placed by 11:59pm ET ship the next business day
  • Delivery Days: Tuesday-Saturday. Note, there is no extra charge to you for Saturday Delivery; however, this service is not always possible if UPS does not offer it to your destination. We will inform you if we find this to be the case
  • Live Lobster Orders: $35 Flat Rate Shipping + Handling Fee. Note, live lobsters must ship separately from other items, and an additional $10 in flat rate shipping will be applied for your additional packages

Weekly Shipping + Delivery Schedule

All orders placed by 11:59pm ET are shipped out to you on the next business day. See the chart below to determine your shipping day. Please note that all fresh lobster meat orders are shipped out only on Wednesday, Thursday, and Friday for next day delivery - and any additional products ordered with fresh lobster will also ship on that schedule. 

Order

Ships

Delivers

Mon

Tues

Wed

Tues

Wed

Thurs

Wed

Thurs

Fri

Thurs

Fri 

Sat

Fri

Mon

Tues

Sat

Mon

Tues

Sun

Mon

Tues

 

Shipping FAQs

What days do you ship?
We ship all business days from Monday-Friday. Please note orders that ship on Friday will be delivered via Saturday delivery at no extra charge to you.

What days do you deliver?
We deliver to you via UPS from Tuesday-Saturday. Please note, orders placed by midnight will be shipped the next business day. For example, orders placed on Saturday by 11:59pm ET will be shipped out on Monday, and orders placed on Monday by 11:59pm ET will be shipped out on Tuesday.
Please note that all fresh lobster meat orders are shipped out only on Wednesday, Thursday, and Friday for next day delivery - and any additional products ordered with fresh lobster will also ship on that schedule. 

Can I pre-order for a scheduled delivery date?
Unfortunately you cannot specify what date you want your package delivered, but we recommend ordering based on our delivery schedule listed below. This is something we are working on and hope to have soon!

How do I track my order?
When you complete checkout, you will input your email address which will be used to send you automated tracking notifications. 
 

What kind of shipping do you use?
We ship our sustainable seafood using UPS services that deliver your package within 1-2 business days after the day it ships. Your package will arrive by end of day, but unfortunately we are not able to give a window of time in which is will arrive, so please plan accordingly. 

Will I receive a confirmation of my order?
Yes, you will receive confirmation once your order has been submitted, as well as a confirmation with tracking information once your order ships out.

Do I have to be home for delivery?
You do not need to be home to receive your order, however if you order seafood we highly recommend you are. UPS will not require a signature to deliver, and will leave your package on your doorstep or front desk at the time of delivery. Seafood products should be removed from the outer shipping box, and refrigerated or frozen immediately upon receipt to be safe for consumption. Luke's Lobster is not responsible for packages sent to recipients who are not available to accept their package on the delivery date.

What if I submit the wrong shipping address?
If you submit the wrong shipping address, please email retail@lukeslobster.com immediately. Your shipment will be delayed until the following day, with the option to pick up at UPS to receive your shipment on its originally intended date.